Shipping policy
Shipping Origin
All orders are fulfilled and shipped from our South Korea distribution center.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during peak periods, promotions, or holidays.
Shipping Rates & Free Shipping Thresholds
We offer flat-rate standard shipping based on destination:
| Country | Order Value | Shipping Fee |
|---|---|---|
| United States | Under $75 | $5.99 |
| $75 and above | Free Shipping | |
| Canada | Under $75 | $9.99 |
| $75 and above | Free Shipping | |
| United Kingdom | Under $75 | $15 |
| $75 and above | Free Shipping | |
| Australia | Under $75 | $15 |
| $75 and above | Free Shipping | |
| Singapore | Under $50 | $5.99 |
| $50 and above | Free Shipping | |
| Hong Kong | Under $50 | $5.99 |
| $50 and above | Free Shipping | |
| Philippines | Under $50 | $5.99 |
| $50 and above | Free Shipping |
Estimated Delivery Time
Standard shipping typically takes 7–14 business days, depending on destination and customs clearance.
Please note that delivery times are estimates and may vary due to external factors such as customs processing, local carrier delays, or peak seasons.
Duties, Taxes & Handling Fees
Please note that import duties may apply depending on your country.
Import duties, taxes, and handling fees are not included in the product price or shipping fee.
These charges are determined by your local customs authority and carrier and must be paid by the customer upon delivery, if applicable.
Our shipping partner may contact you via email with instructions for payment.
Customs & Delivery Responsibility
- Customers are responsible for complying with local import regulations
- We are not responsible for delays caused by customs clearance
If an order is refused or returned due to unpaid duties, taxes, or handling fees, the order will not be eligible for a refund or reshipment
Shipping Disclaimer
Please ensure that all shipping information is accurate at checkout.
We are not responsible for delivery issues resulting from incorrect or incomplete address details.
Customer Commitment
We continuously strive to improve our international shipping experience and provide reliable, transparent service to our global customers.
Customer Support & Delivery Assistance
If you experience any issues during the delivery process, we will do our best to assist and resolve them where possible from our side.
For any questions or support inquiries, please contact us at:
hello@newdea.kr or sales.global@newdea.kr
Please note that our customer support team operates from Seoul (KST), Monday to Friday, 9:00 AM – 6:00 PM.
Due to time zone differences, response times may vary, and we kindly ask for your understanding. 💚
